𝚁𝚎𝚝𝚞𝚛𝚗 & 𝚁𝚎𝚏𝚞𝚗𝚍 𝙿𝚘𝚕𝚒𝚌𝚢

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us within this period before shipping anything back. Requests outside the return window may be declined unless applicable law provides otherwise.

Email service@zynqelo.com with your order number, the item you wish to return, the reason for the request, and clear photographs where relevant. We will review your request and provide the next steps.

A return is authorized only after our customer-support team confirms it.

Returned items should be unused and in their original condition, with original packaging, tags, accessories, and protective components where applicable.

Items showing wear, damage caused after delivery, missing parts, or alterations may not qualify for a preference-based return. These conditions do not limit rights that cannot be waived by law.

Minor differences in color, finish, texture, scale, and appearance can result from screen settings, lighting, materials, and production. If you believe an item is materially different from its description or defective, contact us with clear photographs.

Do not automatically send merchandise to our registered business address. After a request is approved, customer support will provide the appropriate return destination and instructions.

Unauthorized returns or parcels sent to the wrong address may be delayed or may not be processed.

Certain items may be excluded where clearly identified at purchase or where hygiene, customization, condition, or applicable law restricts return. This may include personalized products, identified final-sale items, used items, or hygiene-sensitive accessories after a protective seal is removed.

If a product is defective or incorrect, contact us regardless of a preference-based exclusion.

Inspect your order promptly after delivery. If an item is damaged, defective, incorrect, or incomplete, contact us with your order number and clear photographs of the item, packaging, and shipping label where relevant.

Once the issue is reviewed and confirmed, we will explain the appropriate replacement, reshipment, refund, or other remedy.

For an approved preference-based return, the customer generally pays return shipping and should use a trackable service. If a confirmed defect, incorrect item, or other error is attributable to us, we will explain the appropriate arrangement.

Original shipping charges are generally not refundable for preference-based returns unless required by law or stated otherwise at checkout.

Follow the instructions provided by support. Pack the item securely with all included parts, keep your shipping receipt and tracking number, and send the parcel to the authorized destination within the stated time.

After an approved return arrives, we inspect it and notify you of the decision. For an approved refund, we initiate payment reversal to the original payment method. Your bank or payment provider may take an additional 5–10 business days to post it.

Approved refunds are issued to the original payment method where available. If that method is unavailable, contact support to discuss an appropriate alternative.

If you would like another item, contact support to discuss availability and an eligible return. Replacement or exchange requests for incorrect or defective items are reviewed according to the circumstances.

Contact us as soon as possible if you need to cancel or change an order. Cancellation cannot be guaranteed after the order has entered processing or been dispatched. If it has shipped, the return process may apply.

Nothing in this policy excludes or limits any consumer right or remedy that cannot lawfully be excluded in the customer's location.