Payment & Security
This page explains the payment methods shown at checkout, order totals, authorization, and how payment-related questions are handled.
Payment Methods
The payment methods currently available for your purchase are displayed during checkout. Available options may vary by location, currency, device, order details, and the payment services enabled when your order is placed. Select an available method and follow its instructions to complete your purchase.
Payment Authorization & Verification
Orders may be subject to transaction authorization, identity or payment verification, and fraud-prevention review before they are accepted or fulfilled. A bank, card issuer, or payment provider may reject additional verification, decline a transaction, or place a temporary authorization hold. For questions about a hold or card decision, contact the applicable financial institution or payment provider.
Checkout Security
Checkout is processed through Shopify together with applicable payment providers using technical and organizational measures intended to protect transaction information. Zynqelo™ does not need your complete credit-card number in order to answer a support question. Never send a full card number, security code, or online banking password by email.
Prices & Final Order Total
Before payment is submitted, checkout displays the applicable product prices, shipping charges, taxes where applicable, discounts, and final order total. Prices on zynqelo.com may be displayed in U.S. dollars (USD) unless another currency is clearly shown. Review your selected products, quantities, address, shipping method, discounts, and final total before completing payment.
Financial-Institution Charges
Your bank, card issuer, or payment provider may separately charge foreign-exchange, international-transaction, currency-conversion, or other financial-institution fees. Such charges are determined and collected by the provider and are not controlled by Zynqelo™.
Discount Codes & Promotions
Valid promotional or discount codes should generally be entered before checkout is completed. Confirm that the applicable discount is reflected in your order total before submitting payment. Promotions may be subject to expiration dates, product eligibility, minimum purchase requirements, exclusions, usage limits, availability, or other conditions stated with the offer.
Declined, Pending, or Duplicate Charges
If a payment is declined, contact your bank or payment provider or try an available alternative. A pending amount can be a temporary authorization rather than a completed charge. If you believe you were charged more than once for the same order, contact us with your order number and relevant transaction details. Do not email complete card or banking credentials.
Order Confirmation
After an order is successfully submitted, an order confirmation is ordinarily sent to the email address provided during checkout. If you do not receive it, check your spam folder and confirm the email address used. Contact support for assistance.
Payment Questions
For questions about an incorrectly charged amount or an order payment, email service@zynqelo.com and include your order number where available.
Available methods and the final payable amount are the ones displayed at checkout.
Business Information
- Brand Name
- Zynqelo™
- Legal Company Name
- Shenzhen Hengxingnuo Technology Co., Ltd.
- Business
- Jewelry, Bags & Fashion Accessories Retail
- Website
- zynqelo.com
- Registered Business Address
- Room 401, No. 4, Lane 1, Sanlian Zone 2, Hualian Community, Longhua Subdistrict, Longhua District, Shenzhen, Guangdong, China
- Customer Support Email
- service@zynqelo.com
- Customer Support Phone
- +86 147 0449 4625
- Customer Service Hours
- 8:00 AM – 10:00 PM Daily