𝙲𝚘𝚗𝚝𝚊𝚌𝚝 𝚄𝚜

Please include your order number and the email address used at checkout when contacting us. These details help our team locate and review your purchase more efficiently.

If your item arrives damaged, defective, incomplete, incorrect, or materially different from its product description, please contact us promptly.

For jewelry, bags, hair accessories, and other fashion accessories, please check the item, finish, materials, packaging, and protective components when it arrives.

Please include:

• Your order number.
• A clear description of the issue.
• Relevant photographs or a short video showing the item and packaging.
• A photograph of the shipping label, if the shipment details are relevant.

After reviewing your request, we will explain the applicable replacement, reshipment, refund, or return solution.

Please contact our customer-support team before shipping merchandise back to us.

Do not automatically send returns to our registered business address. Once your return request is approved, we will provide the appropriate return instructions and destination.

We aim to respond to customer inquiries within 24 hours. Requests requiring investigation with a carrier, payment provider, fulfillment partner, or another service provider may require additional review time.

Customer service hours: 8:00 AM – 10:00 PM Daily.