𝙿𝚛𝚒𝚟𝚊𝚌𝚢 𝙿𝚘𝚕𝚒𝚌𝚢

Depending on how you interact with our site, we may collect contact information, including your name, email address, telephone number, and billing or shipping address; order and transaction information, including items purchased, payment status, order value, delivery and return details; account information if you choose to create an account; messages and support requests; and device and website-usage information, such as IP address, browser type, pages visited, and approximate location derived from technical data. Payment-card details are handled by the applicable payment provider and are not sent to customer support.

We receive information directly when you place an order, create an account, subscribe, or contact us. We also receive data automatically through cookies and similar technologies, and from payment providers, fulfillment partners, carriers, analytics tools, and other service providers involved in operating the store.

• Process orders, payments, delivery, returns, and customer support.
• Communicate order updates and respond to inquiries.
• Maintain accounts, improve products and site performance, and troubleshoot issues.
• Protect the site, investigate fraud, and comply with applicable obligations.
• Send marketing where you have consented or where permitted, subject to your choices.

Our site and service providers may use cookies and similar technologies for essential site functions, preferences, analytics, and advertising. You can manage browser settings and, where offered, use the site’s privacy or cookie controls. Blocking certain cookies may affect site functionality.

We may share information with Shopify, payment processors, fraud-prevention services, shipping and fulfillment providers, analytics and marketing partners, customer-support tools, professional advisers, and authorities when required or permitted. Service providers use information to perform services under their applicable terms and privacy practices.

Depending on your location and the technologies enabled on the store, certain advertising disclosures may be treated as a “sale,” “sharing,” or targeted advertising under applicable privacy laws. Where a qualifying right applies, use any privacy-choice controls provided on the site or contact us to request an opt-out.

Our store is hosted by Shopify. Shopify may process personal information to provide checkout, store operations, security, analytics, and other services. For details about Shopify’s processing, see the Shopify Consumer Privacy Policy. Shopify’s own privacy notices and settings may apply to its processing.

We keep personal information for as long as reasonably necessary to provide services, maintain records, resolve disputes, enforce agreements, and meet applicable obligations. Retention periods vary by data type and purpose. When no longer needed, we delete or de-identify data where reasonably possible.

Depending on your location and applicable law, you may have rights to request access, correction, deletion, portability, restriction, objection, or withdrawal of consent, and to opt out of certain marketing or targeted advertising. We may need to verify your request and may retain information where required or permitted.

Email service@zynqelo.com with “Privacy Request” in the subject line and describe the request. We may ask for information reasonably needed to verify your identity before responding.

You can unsubscribe from marketing emails using the unsubscribe link in a message or by contacting us. Transactional emails related to orders and service may still be sent as necessary.

We use reasonable safeguards intended to protect information. No transmission or storage system can be guaranteed completely secure. Please protect account credentials and notify us if you suspect unauthorized activity.

The store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law. Contact us if you believe a child has provided information that should be removed.

Because Zynqelo™ is operated from China and uses service providers in other locations, personal information may be processed outside your country or region. Where required, appropriate measures are used for cross-border transfers.

Our site may contain links or integrations operated by third parties. Their privacy practices are governed by their own notices. Review those notices before providing information to them.

We may update this policy to reflect changes in operations, technology, or applicable requirements. The version published on this page applies from the time it is posted unless stated otherwise. For questions, contact service@zynqelo.com.